Frequently Asked Questions

We conduct comprehensive background checks including license verification, insurance confirmation, credential validation, and reference checks. Only providers who meet our strict standards receive the verified badge. We also continuously monitor performance through customer reviews and project outcomes.

Yes! Creating an account, browsing providers, requesting quotes, and communicating with professionals is completely free for customers. Service providers can choose from free or premium subscription plans to showcase their services and access additional features.

Our milestone-based escrow system protects both parties. You deposit funds for each project milestone, which are held securely. The provider completes the work, you review and approve it, then funds are released. This ensures work is done to your satisfaction before payment and gives providers confidence they'll be paid for approved work.

We have a comprehensive dispute resolution process. First, communicate your concerns directly with the provider through our messaging system. If issues persist, our support team mediates to find a fair solution. With escrow protection, funds aren't released until you approve the work. You can also leave honest reviews to help future customers.

Most customers receive their first quotes within 24 hours. Response times vary by project complexity and provider availability. Premium providers often respond within hours. You'll receive email notifications when new quotes arrive, and you can compare them all in one place on your dashboard.

Absolutely! Blueprint connects you with professionals across Kenya. Use our location filter to find providers in your specific area, or choose providers willing to travel. Many architects and consultants also offer remote services for design and planning phases.

Create a free account, then click "Post Project" from your dashboard. Describe your project, upload any relevant documents or images, set your budget and timeline, and submit. Verified providers will review your project and send you personalized quotes.

We connect you with architects, general contractors, plumbers, electricians, surveyors, interior designers, landscapers, material suppliers, and more. Whether it's a small repair or a large construction project, we have verified professionals ready to help.

Sign up as a service provider, complete your profile with your credentials, licenses, and insurance information. Our verification team will review your application and conduct background checks. Once approved, you'll receive the verified badge and can start receiving project requests.

Absolutely. We use bank-level encryption and comply with international payment security standards. Your payment information is never stored on our servers - all transactions are processed through our secure payment partners using industry-standard security protocols.